Improving service delivery through transformation initiatives

IMG_2996-1_0The introduction of Integrated Multi Services Counters at the Urban Transformation Centres (UTC) in Kuching, Sibu and Miri is one of the many initiatives introduced recently to improve service delivery to the rakyat.

With Integrated Multi Services Counters, the frontline services from multiple agencies are offered through a single service node, thus providing convenience for customers who do not have to go from one agency to another.

Deputy Chief Minister YB Datuk Amar Haji Awang Tengah Ali Hasan pointed out that this will enhance customer’s experience by maximising the range of state service at one counter.

He said this in his winding-up speech at the First Meeting of the Second Term of the 18th State Legislative Assembly, on 19th May.

Apart from the Integrated Multi Services Counters, efforts to improve service delivery to the rakyat also included the SarawakGov mobile app launched earlier this month, to disseminate information such as local news, key events and happenings in the State.

Some of the features of the app include public feedback through Talikhidmat, weather updates, information on places of interest, and the latest facts and figures about Sarawak.

These initiatives are focused under the Service Delivery Key Result Areas (KRA) and State Public Relations Strategy KRA.

The two KRAs are under the purview of the Cabinet Committee on Performance and Service Delivery Transformation, which is chaired by YB Datuk Amar Haji Awang Tengah.

The Cabinet Committee also looks into three other KRAs, including quality of education and human capital; societal well-being; and Sarawak as a sports powerhouse.

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