A Necessity More Than Ever

Female student checking her computerFor many of us, the coronavirus has been the most significant, and perhaps the most traumatic, experience of our lives. It will have a huge impact on us as individuals, as a society and as a workforce.

COVID-19 has propelled the shift to the Digital Transformative Age faster than imagined.

Despite the size, scope and intensity of the coronavirus pandemic, some work activities will go back to the way they were at least for a while. But there will be permanent changes, which will forever alter the way we think about and behave at work.

Many professionals found work from home a challenge not because of isolation, but because they didn’t have the ideal space or a dedicated home office.

One of the biggest challenges people experienced while WFH was internet performance.

WhistleOut, a company that provides information about mobile phone and internet services, performed research on adults who transitioned to work from home. They found 35% of those surveyed said that weak Internet has prevented them from doing their work at some point during the Coronavirus crisis and 43% said they have had to use their phone as a hotspot during the crisis.

Since the commencement of the movement control order (MCO) in March 2020, Malaysian businesses have made rapid adjustments, leveraging online communications, online transactions and work-from-home flexibilities.

COVID-19, has challenged businesses to digitally transform their operations to survive this global crisis.

This pandemic has pushed companies to innovate further, find creative solutions and means to ensure business continuity. Businesses have had to embrace digital transformation to protect their employees first and foremost while serving their customers remotely.

According to KPMG, by 2022, fully 80 percent of revenue growth will depend on digital offerings and operations. This means organizations will be defined by the way they design and deliver technology services, respond to issues and anticipate expectations.

That was before COVID-19. Today, this reality is expediting all digital processes which can predict a bigger impact long term in the post-COVID-19 period.

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