Customers to adhere to SOP when visiting spa and wellness centres

art-269-01Customers who wish to visit must adhere to the standard operating procedure (SOP) and guidelines

The Sarawak Disaster Management Committee (SDMC) has released the standard operating procedure (SOP) for spa, wellness centre, foot massage and reflexology centres in Sarawak.

Customers who wish to visit such premises must adhere to the SOP and guidelines that was set by the state’s Ministry of Local Government and Housing.

Customers are recommended to make appointments to ensure premise capacity is limited to the next immediate customer at any one time.

This is to prevent unnecessary over-crowding at waiting area or while waiting in queue. Walk – in is not encouraged.

Customers are encouraged to use alternative communication for online query, book service package menu, whatsapp or phone call to acquire extra information to limit physical and face to face discussion.

Staff and customers to download CovidTrace or MySejahtera application or register their personal information at registry counter including information on the therapists who are assigned to them. This is to ensure effective COVID 19 Contact Tracing.

It is also compulsory for customers to wear of face mask upon entry and within the business. Those who do not wear will be given one.

There should also be no gathering and crowding of areas in the business premise. Signage in providing directions to assist the customers or be guided by the premise’s appointed supervisor.

Customers are required to leave immediately after the end of each therapy and treatment.

Customers are encouraged to bath before and after therapy or treatment (for those with bathroom facilities).

Contactless and digital payments are encouraged.

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